How to improve the customer shopping experience in 2023?

monia1234

Learn how a satisfaction survey is prepared with the step by step that you did not know . Speak the language of your customers A Gallup publication found that 42% of customers never buy products and services in other languages. This is crucial not only for those who operate in territories that have languages ​​other than their mother tongue, but also for those who “work from home”. Is the language you use accessible, friendly and understandable? Do you want to discover customer expectations for 2023? Download the free Zendesk CX Trends Report 2023 here  Customer Experience Trends 2023 Download here! Personalize interactions 9 out of 10 consumers are more likely to shop with brands that recognize them and provide relevant offers or recommendations.
  
Calling the person by their name, remembering their favorite products, and keeping the interaction history handy so the customer doesn't have to repeat themselves are all examples of attitudes that take the experience to the next level. Also read: Hyper-personalization Phone Number List as a pillar of the CX that your company offers . Check the price of your best-selling items According to research by McKinsey & Company , 75% of a company's revenue comes from its standard products – that is, those that never go out of style and are often the favorites of consumers. If you want to learn how to improve the customer's shopping experience, it's important to review the price of your best-selling items. Maybe it's time to offer a discount to loyal customers or increase the value on the grounds that the service that comes with the purchase is excellent.



Apply the cost of sale formula to find out if you can maintain your prices sustainably. Justify any change in the value of the products The scholars found that the perceived fairness of the price increase reason is the second most important factor in how customers react to the change. If you are wondering what to take into account to improve the shopping experience, remember this: a good reason to change known prices. Compare the price you charge with competitors According to a Think With Google study , 53% of shoppers say they always do research online before buying to make sure they're making the best possible decision. This process includes comparing the price that different companies charge for similar products. Therefore, you cannot skip this step. You may be interested: 5 forces that affect the competitive advantage of a company.